Cancellation Policy

1. Introduction

At Yondarex Casino Hotel, we understand that plans can change. This Cancellation Policy outlines the terms and conditions regarding cancellation, modification, and refund of reservations at our casino hotel.

We recommend reviewing this policy carefully before making a reservation. By completing a reservation with Yondarex Casino Hotel, you agree to the terms of this Cancellation Policy.

2. Standard Reservations

2.1 Cancellation Timeframe

For standard room reservations at our casino hotel, the following cancellation policy applies:

• Cancellations made 48 hours or more before the scheduled check-in date: Full refund of the deposit or payment made.
• Cancellations made less than 48 hours before the scheduled check-in date: A cancellation fee equivalent to one (1) night's stay will be charged.

2.2 Modification of Reservations

Modifications to standard reservations are subject to the following conditions:

• Requests to modify the dates of stay must be made at least 48 hours before the scheduled check-in date.
• All modifications are subject to availability at the time of the request.
• If the modified reservation results in a shorter stay, the cancellation policy will apply to the cancelled nights.
• If the modified reservation results in a rate change, the new rate will apply to the entire stay.

2.3 No-Shows

If you fail to arrive on your scheduled check-in date without prior notification, your reservation will be considered a "no-show" and will be subject to the following:

• The entire reservation may be cancelled.
• A no-show fee equivalent to one (1) night's stay will be charged.
• Any pre-paid amount exceeding the no-show fee will be refunded.

3. Special Rate Reservations

Reservations made under special rates, promotions, packages, or during high-demand periods may have different cancellation policies. These specific terms will be clearly communicated during the booking process and in your confirmation email.

3.1 Non-Refundable Rates

For reservations booked under "Non-Refundable" rates:

• The full amount is charged at the time of booking.
• No refunds are provided for cancellations, modifications, or no-shows, regardless of the timing.
• These rates offer significant discounts in exchange for the non-refundable nature of the booking.

3.2 Special Event Periods

During special events, conventions, holidays, or peak seasons at our casino hotel, the following cancellation policy may apply:

• Cancellations must be made 7 to 14 days (as specified at the time of booking) prior to the scheduled arrival date to receive a full refund.
• Cancellations made less than the required notice period may result in a charge equivalent to the full stay.

3.3 Package Reservations

For package reservations that include accommodation plus other services (such as dining, spa treatments, or casino credit):

• Cancellation policies may vary depending on the specific package.
• Some components of the package may have different cancellation terms than the room reservation.
• Please refer to the specific terms outlined during the booking process.

4. Group Reservations

Group reservations (typically defined as 10 or more rooms) are subject to separate cancellation and payment policies as outlined in the group contract. Generally, these include:

4.1 Deposit Schedule

• Initial deposit: Due at contract signing (typically 25% of estimated total)
• Second deposit: Due 90 days prior to arrival (typically additional 25%)
• Final deposit: Due 30 days prior to arrival (remaining balance)

4.2 Cancellation Schedule

• Cancellation 90+ days before arrival: Full refund minus administrative fee
• Cancellation 60-89 days before arrival: Forfeit of first deposit
• Cancellation 30-59 days before arrival: Forfeit of first and second deposits
• Cancellation less than 30 days before arrival: No refund

4.3 Attrition (Room Block Reduction)

Group contracts typically include an attrition clause that allows for a certain percentage of room block reduction without penalty. Reductions beyond the allowable percentage may result in attrition fees.

5. Early Departure

If you check out earlier than your scheduled departure date, the following will apply:

• An early departure fee equivalent to one (1) night's stay may be charged.
• The early departure fee may be waived at the discretion of management in case of emergency situations.
• We recommend informing the front desk as soon as possible if you need to depart earlier than scheduled.

6. Extended Stay Policy

For guests staying at our casino hotel for extended periods (typically 7 nights or more):

• Cancellation of the entire stay: Standard cancellation policy applies.
• Reduction in the number of nights: Must be requested at least 72 hours in advance to avoid charges for the reduced nights.
• Early departure during an extended stay: A fee equivalent to two (2) nights' stay may apply.

7. Force Majeure

In the event of force majeure circumstances (such as natural disasters, acts of terrorism, government actions, pandemics, etc.) that prevent you from traveling to our casino hotel or us from providing accommodation:

• We may offer a full refund or the option to rebook for a future date without penalties.
• Documented emergency situations will be evaluated on a case-by-case basis.
• We recommend purchasing travel insurance to protect against unforeseen circumstances.

8. How to Cancel or Modify a Reservation

You can cancel or modify your reservation through the following methods:

• Online: Through your account on our website using your confirmation number
• Phone: By calling our Reservations Department at +1 800 555 1234
• Email: By sending a request to [email protected] (please include your confirmation number)

For all cancellations, we recommend obtaining a cancellation confirmation number for your records.

9. Refund Processing

When a refund is due according to this policy, the following process applies:

• Credit card refunds are typically processed within 7-10 business days.
• The refund will be issued to the same payment method used for the original booking.
• Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution's policies.

10. Reservation Guarantee

All reservations at Yondarex Casino Hotel must be guaranteed with a valid credit card at the time of booking. Depending on the rate plan and length of stay, we may authorize or charge your card for the following:

• One night's stay at the time of booking
• A security deposit to cover incidentals
• Full pre-payment for non-refundable rates

11. Changes to This Policy

Yondarex Casino Hotel reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on our website and will apply to reservations made after the posting date. The policy that was in effect at the time of your booking will apply to your reservation.

12. Contact Information

If you have any questions about our Cancellation Policy, please contact our Reservations Department: